Privacy Policy for PhysioReset
Effective Date: 2025-09-24
PhysioReset (“we,” “our,” or “us”), a DBA of Neoteric Medical LLC, is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our telehealth services, website, or related platforms.
1. Information We Collect
- Personal Identifiers: Name, address, phone number, email, date of birth.
- Health Information: Medical history, treatment details, test results, prescriptions, insurance information.
- Technical Information: IP address, browser type, device identifiers, usage data when you access our website or patient portal.
- Payment Information: Billing details when you make payments for our services.
2. How We Use Your Information
We use your information to:
- Provide telehealth consultations, diagnosis, treatment, and follow-up care.
- Verify your identity and maintain your medical records.
- Process billing, payments, and insurance claims.
- Communicate with you about appointments, results, and care updates.
- Improve our services, technology, and patient experience.
- Comply with legal and regulatory requirements.
3. How We Share Information
We may share information only as permitted by law:
- With your treating clinicians and healthcare providers.
- With insurance companies for claims and payment processing.
- With business associates (such as electronic health record vendors, telehealth platforms, billing services) who are bound by HIPAA obligations.
- When required by law, regulation, or court order.
- With your consent, for any purpose outside of treatment, payment, or operations.
We do not sell, rent, or trade your personal or health information.
4. HIPAA Compliance
As a healthcare provider, PhysioReset complies with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with HIPAA Privacy, Security, and Breach Notification Rules.
5. Data Security
We use administrative, technical, and physical safeguards to protect your information, including:
- Encrypted electronic health records and secure telehealth platforms.
- Multi-factor authentication for authorized users.
- Regular security audits and staff training.
6. Your Rights
You have the right to:
- Access and request a copy of your medical records.
- Request corrections to your information.
- Request restrictions on certain uses and disclosures.
- Request confidential communications.
- Receive an accounting of disclosures.
- File a complaint if you believe your privacy rights have been violated.
7. Retention of Information
We retain medical and business records in compliance with federal and state medical record retention laws (typically 7 years or longer, depending on jurisdiction).
8. Children’s Privacy
Our services are intended for individuals age 18 and older, unless a minor is receiving care with parental/guardian consent.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” will reflect the latest revision.
10. Contact Us
If you have questions about this Privacy Policy or your privacy rights, please contact us:
PhysioReset
DBA of Neoteric Medical LLC
788 Montgomery Avenue, Suite 104
Ocoee, FL 34761
Phone: (407) 726-2272
